Practical thinking and the latest trends on agentic AI, contact center strategies, banking AI, fraud prevention, and member experience — written for credit union and community bank leaders. 264+ articles and counting.
In just 12 months, Chat AI has gone from “nice to have” to non-negotiable. A recent study shows a 57% surge in Chat AI adoption among credit unions with over $5 billion in…
Fraud is no longer a side battle – it’s a technological arms race. As AI empowers fraudsters to mimic voices, craft perfect phishing scripts, and bypass static security systems, traditional authentication methods are…
For decades, traditional IVR (Interactive Voice Response) systems have been the backbone of contact centers in financial services, including credit unions. These systems greet callers with pre-recorded menus such as “Press 1 for…
For years, banks and credit unions have been promised “AI” that would transform service. But in reality, much of what’s been delivered are scripted bots in disguise. They look polished in a demo,…
Ask ten vendors what AI will do for your credit union, and you’ll get ten different promises – most of them impossible. The truth? Some AI is already transforming how members experience their…
AI is no longer a “nice-to-have” in financial services. It’s quickly becoming the backbone of customer experience and operational efficiency. From automating routine interactions to detecting fraud, the opportunities are enormous. But rushing…
Can your institution afford the risks of generic AI? Artificial Intelligence is now a mission-critical capability in financial services. But not all AI is equal. Generic AI provides broad automation, yet it lacks…
Credit unions and banks don’t need another clunky chatbot. What they need – and what members and customers now expect – is instant, accurate answers. That’s where the new generation of Chat AI…
For years, digital marketing has revolved around one metric above all: the click. Landing pages, banner ads, email campaigns – everything was engineered to earn that single tap or press. But while clicks…
Rising service expectations are colliding with flat budgets and lean teams. For credit unions and community banks, the question isn’t whether to improve service – it’s how to do it efficiently, sustainably, and…
“A thing that terrifies me is apparently there are still some financial institutions that will accept the voiceprint as authentication… That is a crazy thing to still be doing. AI has fully defeated…
In 2025, AI isn’t just shaping the future of banking – it’s defining who wins in the market. For credit unions, staying competitive means more than keeping pace with digital trends. It requires…
In a recent webinar hosted by interface.ai and Prospera Credit Union, Prospera’s mission to help members prosper financially took center stage. Todd Thiel, Chief Digital and Technology Officer at Prospera, shared how they…
Discover how Affidian Credit Union leveraged AI-powered member service to improve support, boost efficiency, and scale for future growth. In a recent webinar with interface.ai, Affidian Credit Union partnered with interface.ai to share…
Insights from Cornerstone Advisors’ “The Journey Towards 2030: Becoming a Smarter Bank” – for CFOs who want numbers, not hype 1. The Study in One Sentence Cornerstone says the banks and credit unions…
As trillions of dollars begin shifting from Baby Boomers to Millennials and Gen Z, Credit Unions and Community Banks stand at a crossroads. The largest generational wealth transfer in history – estimated at…
The contact center is still the most used service channel for financial institutions, and it’s also the most outdated. While many websites, mobile apps, and chat tools have undergone complete overhauls in the…
Agentic AI is changing the role of artificial intelligence — from responding to requests to acting with autonomy. As more industries adopt this new generation of AI agents, a growing number of vendors…
AI Chat has evolved rapidly—from simple scripted bots that answered FAQs to intelligent, conversational systems that now rival human fluency. But the next leap is here: Advanced AI Chat, capable of not just…
Launching an AI voice assistant is a big step forward in improving member service – but even the smartest technology needs the right introduction. For credit unions, the key to success isn’t just…
Introduction Financial institutions (FIs) – including banks and credit unions – continually face the challenge of protecting members’ sensitive information while offering simple, quick ways to access accounts. Legacy methods like solely asking…
If you’re reading this blog, chances are you’ve started hearing about the next big thing in AI: AI agents. They’re popping up everywhere — in industry headlines, at conferences, and in pitch decks…
In today’s fast-paced financial services landscape, credit unions and community banks face a dual challenge: delivering exceptional customer experiences while keeping costs in check. Many institutions have adopted a multi-channel approach—chat, text, social…
Credit unions across the U.S. added approximately 1.9 million new members in 2024, according to the National Credit Union Administration (NCUA). But not all credit unions are seeing the benefits of this rising…
