AI for Credit Unions and Community Banks
Learn best practices and see real-world results from credit unions and community banks that have deployed Voice AI, Chat AI, and Employee AI across their contact centers.
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How AI Helped Radiant Credit Union Grow 60% Without Adding Contact Center Staff
Radiant Credit Union grew 60% to $800M and automated 75% of calls with interface.ai Voice & Chat AI - no added contact center headcount.
Altaone FCU AI Serve Members Win Tomorrow
AltaOne FCU's interface.ai Voice AI handles 71% of calls — and the upgrade to Agentic Voice AI pushed call success to 85–88%, with no added contact center headcount.
AI Early Delinquency 1-29 DPD Gap
See how interface.ai's Agentic Smart Collections AI works every 1–29 DPD account from day one — delivering 2–3x more right-party contacts with 24/7 voice, SMS, and email outreach at zero marginal cost.
WeStreet Credit Union’s Evolution IVR to AI Call Automation
How WeStreet Credit Union went from 20% IVR to 68% AI call automation - eliminating after-hours gaps, managing a core conversion, and improving member experience.
How Agentic AI is Transforming Collections with Earlier Outreach & Higher Recovery
In this CUbroadcast interview, interface.ai explores how agentic AI is transforming how credit unions & community banks approach collections.
Impact of Agentic AI on Efficiency Ratios – Lessons from Navigator Credit Union & Red Rocks Credit Union
On-Demand Interview How Agentic AI Is Improving Efficiency Ratios at Navigator and Red Rocks Credit Union Navigator Credit Union and Red Rocks Credit Union deployed Agentic Voice AI to move beyond call deflection...
Impact & Insights from Credit Union of America’s Employee AI Strategy
On-Demand Interview Impact & Insights from Credit Union of America’s Employee AI Strategy Credit Union of America deployed interface.ai’s Employee AI to give frontline staff instant access to accurate answers, reduce reliance on...
How Security Plus Federal Credit Union Drove 6% Growth with Voice AI
On-Demand Interview How Securityplus Federal Credit Union Drove 6% Growth with Voice AI When Securityplus Federal Credit Union’s IVR system reached end-of-life, leadership saw it as an opportunity to rethink member service from...
How Bank of Guam Trusts AI to Strengthen Its Legacy of Service Excellence
On-Demand Interview How Bank of Guam Trusts AI to Strengthen Its Legacy of Service Excellence Bank of Guam took a deliberate, phased approach to deploying Voice AI and Chat AI — bringing members...
Meet the Industry’s First Agentic Voice AI
On-Demand Interview Meet the Industry’s First Agentic Voice AI — Live in Credit Unions and Community Banks Navigator Credit Union and Red Rocks Credit Union were among the first financial institutions in the...
From Voice Bots to Voice Beings: The Agentic AI Leap Redefining the Banking Experience
On-Demand Interview From Voice Bots to Voice Beings: The Agentic AI Leap Redefining the Banking Experience Traditional voicebots handle simple tasks. Agentic Voice AI does something fundamentally different — it reasons, acts, and...
How University of Michigan CU Uses AI to Elevate Member Service – Without Losing the Member-First Promise
On-Demand Interview How University of Michigan CU Uses AI to Elevate Member Service Without Losing the Member-First Promise University of Michigan Credit Union deployed Voice AI and Chat AI through a phased, member-friendly...
How Employee AI Supercharges Employee Service, Speeds Up Onboarding & Reduces Turnover.
On-Demand Interview How Employee AI Supercharges Employee Service, Speeds Up Onboarding & Reduces Turnover Contact center agents are asked to know everything and answer it instantly, under pressure, all day long. Employee AI...
Prospera Credit Union’s Journey from IVR Phone Banking to AI-Powered Member Service Excellence
On-Demand Interview Prospera Credit Union’s Journey from IVR Phone Banking to AI-Powered Member Service Excellence When Prospera Credit Union faced a core conversion, they chose to go live with Voice AI — including...
Inside Affidian Credit Union’s Multichannel AI Strategy for Members and Frontline Staff
On-Demand Interview Inside Affidian Credit Union’s Multichannel AI Strategy for Members and Frontline Staff Ahead of a significant membership expansion and rebrand, Affidian Credit Union proactively deployed Voice AI, Chat AI, and Employee...
Unpacking EFCU’s AI Strategy: Driving Automation and Frontline Efficiency with Voice AI & Employee Co-Pilot.
On-Demand Interview Unpacking EFCU’s AI Strategy: Driving Automation and Frontline Efficiency with Voice AI & Employee Co-Pilot EFCU Financial deployed Voice AI and Employee AI to tackle rising call abandonment, high third-party contact...
Inside WEOKIE FCU’s AI Powered Contact Center: Transforming Member Services With Voice and Chat AI
On-Demand Interview Inside WEOKIE FCU’s AI-Powered Contact Center: Transforming Member Service with Voice and Chat AI WEOKIE Federal Credit Union was dealing with 30-minute wait times, rising staff attrition, and an end-of-life phone...
Learn how Dupaco sets the standards for fraud prevention and personalized member experiences with AI
On-Demand Interview Learn How Dupaco Sets the Standards for Fraud Prevention and Personalized Member Experiences with AI Dupaco Community Credit Union built a three-legged stool of fraud prevention: caller ID forensics, biometric authentication,...
Secure Banking: How to Achieve A+ Security Without Compromising CX
A Conversation with Great Lakes Credit Union
Creating a Great Member Experience in a Finance-First State: A Fireside Chat with Del-One FCU
On-Demand Interview Creating a Great Member Experience in a Finance-First State: A Fireside Chat with Del-One FCU Del-One Federal Credit Union — Delaware’s largest credit union — deployed Voice AI and Chat AI...
Learn How University Credit Union is Transforming Banking in the Age of AI
Estela Nagahashi, EVP, Chief Operating Officer at University Credit Union, was featured as a speaker at the webinar conducted in June 2023.
Learn How Neighborhood CU Is Leveling-Up Their Member Experience With Artificial Intelligence
Carolyn Jordan, Chief Growth Officer of Neighborhood CU, was featured as a speaker at the webinar conducted in association with CUNA Strategic Services in July 2022.
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