Apps to Create your AI-based Virtual Assistant
Intuitive administration to help you create an industry-leading digital banking experience.
Book A DemoFive Stages in the creation of an AI Assistant
Academy
Develop context-aware conversations with minimal effort
Academy App within the interface.ai platform helps you create and manage the knowledge base that assistants leverage to converse with end users.
For experience specialists and developers to build and train AI assistants for multiple channels and languages.
Import existing packages from our package library for ready intelligence and domain understanding.
Easily add trigger phrases or training data by using our advanced text editor with Intellisense.
Create using experience models to build and manage complex conversational flows to provide rich actionable responses to user queries.
Knowledge graphs are used for efficient data representation, retrieval, power inference, reasoning and recommendations.
Easily build and visualize using our intuitive user interface that helps build assistants fast.
Define contextual FAQs with respect to entities, experiences, packages and custom tags.
Reusable code snippets are part of the packages, such as business rules and validations that can be coded through the UI.
Deploy and integrate assistant
Integrate with existing systems of record with pre-built connectors to popular enterprise applications, such as CRM, loan origination, digital customer service and contact center systems, on-premises or in the cloud.
Advisory
Measure assistant's performance
Advisory App provides real time insights and dashboards on the assistant's performance to enable better decision making.
Real-time data, visualizations and actionable insights for enterprises to continuously measure, analyze, and refine the assistant.
To make data-driven decisions for improving the performance of the AI assistant.
For a deeper understanding of customer behavior, popular intents, channel-specific usage and other business metrics.
Get insights into training data performance and take targeted actions with live tips on how to improve bot performance.
Assistant Performance Testing
Refine with Assistant Performance Test
Assistant Performance Test (APT) helps you improve your assistant by continuous human assisted learning, and helps with annotation of conversations for improving the assistant's performance.
Learning models cluster unmatched or unhandled queries based on closely matched experience to power efficient, faster training.
Suggest new experiences to developers and append AI assistant functionality based on user interest.
After refining, run the regression test suite to ensure correctness and introduce new, improved metrics.
Agency
Switch to customer care
Agency App lets you switch to customer care by providing human assistance when required by the end users.
Helps connect to human agents for further assistance beyond the AI assistant.
The assistant can route conversations to customer support agents.
Allows developers to configure a tagger in a live conversation and assist with query understanding.
After configuration, route to the right escalation channel based on various parameters and historical data.
