interface.ai Services
You don't have to do the work alone. While onboarding or ongoing, get access to technical experts who work alongside your team every step of the way.
Book a demoLearn how customers have benefited from managed services
America’s Credit Union Automates 60% of Member Calls to Deepen Member Experience
America’s Credit Union Automates 60% of Member Calls to Deepen Member Experience The challenge A basic IVR sent every call straight to an agent – no chatbot, no live chat, nothing in between....
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Radiant Credit Union Scales from $500M to $800M Without Expanding Contact Center
By implementing interface.ai’s Voice AI and Chat AI, Radiant absorbed 60% asset growth while adding just one contact center team member.
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Credit Union of America Empowers Frontline Support with Employee AI
Credit Union of America Empowers Frontline Support with Employee AI The challenge Credit Union of America needed a faster way for employees to access internal knowledge during member interactions. Important documentation was spread...
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We Florida Financial Credit Union Handles Surging Call Volume With Fewer Staff Using Voice AI
By implementing interface.ai’s Voice AI, We Florida Financial Credit Union successfully absorbed the surge in member calls.
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Securityplus Federal Credit Union Drives Membership Growth with 84%+ Voice AI Automation
Securityplus Federal Credit Union’s legacy IVR system was being sunset. Rather than switching to another IVR solution.
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Dupaco Community Credit Union Sets the Standard for Fraud Prevention & Member Service with AI
Dupaco Community Credit Union Sets the Standard for Fraud Prevention & Member Service with AI The challenge Dupaco faced increasingly sophisticated fraud threats and a growing demand for 24/7 member support. They needed...
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WEOKIE Federal Credit Union Transforms Member & Agent Experience with Voice AI Upgrade
WEOKIE Federal Credit Union Transforms Member and Agent Experience with IVR to Voice AI Upgrade The challenge WEOKIE faced surging call volumes, long wait times, and high agent attrition with their legacy phone...
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Del-One Federal Credit Union Automates More Than ⅔ of Member Service Inquiries with Voice & Chat AI
Del-One Federal Credit Union Automates More Than ⅔ of Member Service Inquiries with Voice & Chat AI The challenge Del-One needed to manage rising call volumes while maintaining high service standards and controlling...
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Bank of Guam Taps Generative AI to Scale Digital-First Support
“As a community bank, serving primarily island nations, we’ve always been digitally focused. Whether we’re thinking about meeting our most…
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Northern Credit Union Transforms Call Center Performance with Voice AI
“The IVA will free up our employees from working on transactional activities and enhance the quality of work, thus improving employee morale…
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KeyPoint Credit Union’s Journey to 24/7 Support & Member Engagement with Voice AI
“The team at Keypoint was greatly impressed by what interface.ai was able to offer currently and had laid out a detailed roadmap for the future…
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Dover Federal Credit Union Tackles Call Volume Surge with Voice AI
“We have achieved 40% call automation on day 1 of launch of ‘Beau’, our Intelligent Virtual Assistant, powered by interface.ai”
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Pasadena Service Federal Credit Union Deploys AI to Provide Instant, Omnichannel Member Support
“The experience that interface.ai was offering was far superior than the other AI platforms…
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America’s Credit Union Embraces AI to Enhance Service, Scale Support & Stay Future-Ready
“The possibilities with interface.ai on the automation we could achieve, the customizations possible with the solution, the impact enabled for…
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Neighborhood Credit Union Automates 90% of Calls and Saves $4.4m with Voice AI
“Our call handling rates increased from 50% to 90% within 2 days of Nick’s deployment, which has allowed our agents to focus more on…
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University Credit Union’s AI Investment Delivers Multi-Million Dollar ROI
“From our evaluation, it is clear that interface.ai is far ahead of even the second best vendor operating in the Intelligent…
Read More →Flexibility with Services
Our service packages are entirely customizable. Broadly, our clients choose either the self-service or a fully managed service package.
Fully Managed Service
This is our most popular services package where we manage the end-to-end implementation & support of the Intelligent Virtual Assistant.
Self-Service
Client handles the implementation & maintenance of the Intelligent Virtual Assistant.
We provide end to end training to ensure all the best practices are adopted.
Prelaunch Services
Implementation and Delivery
We have a highly skilled delivery team specialized in implementing AI systems in financial institutions. Our processes are highly efficient and client friendly. There are no additional charges to integrate with your existing systems.
ROI Benchmarking
Our solution is centered around driving value & ROI for our clients from day 1. Prior to launching, we capture the benchmark of all the metrics we want to impact. This enables us to continuously track the impact of our solution across these metrics.
Launch Support
We are here to support the successful adoption of the Intelligent Virtual Assistant. This includes guidance and best practices on: design & branding, customer education, digital and in-branch marketing, and effective launch planning.
Postlaunch Services
Support in Driving Adoption
We partner with our clients to work with them on driving adoption of the Intelligent Virtual Assistant among their customers.
This is usually done by supporting clients with marketing & branding, understanding evolving customer behavior to modify the go-to-market strategies & features.
Learn about UCU's journey →On-going evaluation of ROI
We strive to drive ROI for our clients continuously and have regular checks in place to ensure we add value everyday.
We continuously compare the ROI metrics benchmarked to the new metric values and make any tweaks necessary to ensure rapid value generation.
Schedule DemoAI that Continuously Learns
Updates to Machine Learning algorithms happen every day based on data gathered from customer interactions.
The AI system gets trained every week for any new scope based on customer interactions.
If the Financial Institution wishes to make any updates to the knowledge base, the request is processed within a 12 hour period.
