Live session: America’s Credit Union on 5 years of AIOctober 24, 2026 11:00 amRegister
interface.ai
Why interface.ai

Agentic Banking AI for Credit Unions and Community Banks

interface.ai's agentic AI platform runs the full banking operation — member-facing and employee-facing — through a single AI brain.

BankGPT connecting employees and customers

Trusted by 100+ financial institutions across North America

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Not all AI agents are created equal

Over 10 years of collaboration with 100+ institutions has shaped our Banking AI Agents to deliver unmatched accuracy, industry-specific expertise, and tailored solutions.

1.5Mbanking conversations per day
500M+conversations processed
100+institutions live
10+years in banking AI
60%automation from day one

One AI platform. Every layer of banking operations.

Every interface.ai agent runs on BankGPT — one brain, every channel, always learning.

BankGPT
500M+ conversations
Agentic Voice AI
Member calls, automated
Learn more →
Agentic Chat AI
Digital, resolved end-to-end
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Agentic Employee AI
Frontline, supercharged
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Agentic Nexus CCaaS
No holds. No transfers.
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Agentic Collections AI
Recover more, earlier
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Fraud Prevention AI
Stopped before it starts
Learn more →

How BankGPT works

BankGPT sits at the center of your banking operation — connecting every member and employee touchpoint to every system of record.

Every channel
PhoneSMSWeb ChatOnline BankingMobileEmailIntranet
Member-facing
Agentic Voice AI
Agentic Chat AI
Agentic Online Banking
Fraud Prevention AI
BankGPT
500M+ conversations
Insightful
Automated
Revenue Generating
Personalized
Secure
Employee-facing
Agentic Employee AI
Agentic Smart Collections AI
Agentic Nexus CCaaS
Every system of record
Core ProcessingCRMKnowledge BaseDebit & CreditLOSRPA Systems
Managed Banking AI

Managed Banking AI for immediate impact

Platform-based AI requires you to build and maintain agents, consuming valuable time and resources. With interface.ai, our managed Banking AI agent delivers immediate results from day one — no extensive training or setup needed.

BankGPT live on day one: 60% automation from day one, no build or training, managed end-to-end
BankGPT at the center of phone, desktop, chat, mobile and email channels, always learning
One AI Brain

One AI brain powering every channel

Don't be limited by basic channel AI from CCaaS vendors. interface.ai's One AI Brain seamlessly powers conversations in every channel and every frontline employee. One AI Brain is always learning from all the conversations and getting better every day.

Purpose-built

Purpose-built Banking AI for credit unions and community banks

At interface.ai, we are focused only on Banking AI for credit unions and community banks. With over a decade of working with 100s of credit unions and community banks, our Banking AI platform has the benefit of learning from over 500 million conversations.

Built for credit unions and community banks: 500M+ conversations learned from, 100+ institutions live, 10+ years in banking only
SOC 2 and GLBA: human-in-the-loop, real-time monitoring, full audit trails, encrypted and private
Security & Compliance

Secure, accountable, and fully compliant

interface.ai delivers the highest industry standards in safety through multiple robust measures, including human-in-the-loop reviews for sensitive processes, real-time monitoring for security and accuracy, and full audit trails for transparency.

  • Jack Henry
  • Fiserv
  • Alkami
  • Q2
  • nCino
  • NCR
  • Episys
  • MeridianLink
  • MDT
Integrations

Out-of-the-box integration ecosystem

interface.ai offers out-of-the-box integrations with all core banking, CRM, and LOS systems to enable rapid time to market, efficient workflows, and hyper-personalized support. All of this plus no-cost integration and ongoing support.

What makes interface.ai stand apart

Built for banking. Built for the full operation. Not a point solution.

01

Banking-only focus

Not a generic AI platform adapted for banking. Built exclusively for credit unions and community banks — with 10+ years and 500M+ conversations to prove it.

02

Powers the full operation

Member service, employee productivity, collections, fraud prevention, and contact center infrastructure — six solutions, one AI brain.

03

The first fully agentic Banking AI

interface.ai pioneered agentic AI for financial services — AI that doesn’t just answer questions, but takes action end-to-end. No other banking AI platform is fully agentic at this scale.

What actually matters
interface.ai
Typical competitor
The unavoidable truth
Request completion, not intent match
AgenticFinishes the work end-to-end. Up to 80% of requests fully resolved.
✕ Generativematches intent, then routes. 10–20% resolved.
“Intent matched” ≠ “request completed.” Only one finishes the job.
Real containment, not deflection
YesMeasured after resolution, net of repeat contacts.
✕ Lowlink-driven deflection counted as success.
Deflection inflates the metric and pushes cost downstream.
Takes action (read + write)
YesExecutes transactions into the core — transfers, password resets, disputes.
✕ Read-onlysurfaces information, escalates the action.
Routing isn't automation. Read-only AI caps ROI at zero.
Compliance enforced at runtime
DeterministicPolicy-enforced — the model can be blocked even if prompted.
✕ Prompt-levelguardrails plus post-hoc review.
Regulators audit deterministic behavior, not probabilistic promises.
Governed-generative architecture
YesGenerative comprehension + least-privilege core access, fully logged and auditable.
✕ Scripted / intent bot“safe” because it can’t do much else.
Safety is an architecture choice, not a reason to stay scripted.
Knowledge graph vs. keyword search
YesStructured logic — understands how policies relate to one another.
✕ Standard searchkeyword matching.
Keywords find documents; knowledge graphs find answers.
Error behavior when unsure
Graceful fallbackClarifies or escalates with full context.
✕ Confident guessingor link-dumping.
Hallucinations are expensive. Humility is cheaper than a wrong answer.
Explainability for auditors
TransparentCitations and decision logic exposed.
✕ Black boxopaque retrieval.
You can’t trust a system that can’t explain its work to an examiner.
Financial-domain voice recognition
Domain-tunedLearned CU-speak (“share drafts,” “dividends”).
✕ Genericoff-the-shelf ASR.
Generic models fail on the words your members actually use.
Proven in live production
Yes100+ FIs, 500M+ interactions, up to 80% containment.
✕ Pilots & demoslittle public production proof.
Most safety cases in this space are theoretical. Ours is empirical.
Quantified economic advantage
Yes~$3.27M / year advantage modeled at 500K contacts ($10 loaded cost).
✕ “Cheaper” licensethat shifts cost instead of removing it.
An operating-leverage platform vs. a cost-shifting layer.